Connection timeout to JIRA

I'm running the example to attach a file to an issue and i'm getting connection timeout. Any idea's here?

C:\>curl.exe -D- -v -u xxxx:xxxx -X POST -H "X-Atlassian-Token: nocheck" -F "file=@c:\\logs\\AIFDBScripts.zip" http://mysite/jira/rest/api/2/issue/SR-2414/attachment

* About to connect() to mysite port 80 (#0)

* Trying XXX.XX.XX.XX...

* 0x200506a8 is at send pipe head!

* STATE: CONNECT => WAITCONNECT handle 0x200607d0; line 1032 (connection #0)

* Connection timed out after 300212 milliseconds

* STATE: WAITCONNECT => COMPLETED handle 0x200607d0; line 984 (connection #-5000)

* STATE: COMPLETED => MSGSENT handle 0x200607d0; line 1676 (connection #-5000)

* Closing connection 0

* The cache now contains 0 members

curl: (28) Connection timed out after 300212 milliseconds

2 answers

1 accepted

I changed to a test instance of JIRA and the above example works correctly when I changed "attachment" to "attachments" . So I am assuming that this timeout issue in the production JIRA is a "security" feature that has to be addressed by IT. Thanks for the help.

0 vote
Daniel Wester Community Champion Apr 26, 2013

How big is the attachment and how fast is your connection to mysite? If it's a relativley large attachment and you have a slow connection - whatever is sitting on port 80 might be disconnecting you from Jira. Might be useful to take a look at it's logs.

I know this works from the GUI. My intent is to automated the attachment of files to release tickets. Is port 80 the right port to use? I can try a smaller file but I'm sure that will not make a difference. My preset file size limit is 800 MB and this file is only 401K.

Daniel Wester Community Champion Apr 26, 2013

It should be the same port that you're accessing JIRA on. Have you looked in the logs to see if your requests makes it through to JIRA itself?

Daniel Wester Community Champion Apr 26, 2013

It should be the same port that you're accessing JIRA on. Have you looked in the logs to see if your requests makes it through to JIRA itself?

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