We are trialling Outlook2JIRA and discovered the "Connection Settings" is not personalised.
E.g. I configure the Connection Settings on my computer. My colleague (on their computer) modifies the "Connection Settings" and when I click to see the configuration I can see their username/password.
We use Outlook 2010 with two Exchange mailboxes.
we never heard about this issue before. Do you both use the same credentials to login to Exchange? The connection settings are stored in the profile, so you only need to configure the settings once and can use it on different computers when using the same profiie. But if you have different profiles you should also have different connection settings.
Discovered today that it could be a user's mail configuration which is incorrect. It's possible their personal account is set as default, and the Service Desk account is secondary, will confirm once I know more.
FYI - Our setup...
- We have two Exchange accounts, "Service Desk" is the primary (default) account and our personal accounts as secondary.
- All users have their own computer/own credentials.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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