Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Connection of SharedMailbox to Jira Service Desk

Hi,

we have to connect our shared-mail-box to Jira Service Desk with incoming mail handler.

At the moment we have the following problem:

-If user is not a Jira User, technical user will be set.

-If I want to share a comment with the customer and press the button "shared with customer", the customer does not get the email, because technical user is set.

How we can fix it ?

Big thanks in advance!

Best regards,
Omid

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you