we have to connect our shared-mail-box to Jira Service Desk with incoming mail handler.
At the moment we have the following problem:
-If user is not a Jira User, technical user will be set.
-If I want to share a comment with the customer and press the button "shared with customer", the customer does not get the email, because technical user is set.
How we can fix it ?
Big thanks in advance!
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events