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Connecting jira with service now

How can we integrate jira with Service Now? Any plug in or a specific procedure?

7 answers

1 accepted

4 votes
Answer accepted
Dario Atlassian Team Aug 25, 2017

You can start looking at the below threads in the SN community:

 

Mainly, the integration SNOW -> JIRA should be possible to be achieved by following the below guide:

 

While the communication JIRA -> SNOW should be achieved by using webhooks:

 

Let me know if this helps.

 

Best Regards,
Dario
Atlassian Cloud Support

Dario Atlassian Team Jul 19, 2019

Hi @fariba keshehrim ,

I have just clicked on the link and the site loads perfectly fine. Try from a different connection.

 Cheers,
Dario

It works! Thanks. 

Like Dario likes this
Dario Atlassian Team Jul 19, 2019

You are very welcome! :) 

(Spoiler alert - I'm with the team that develops the product - so this is a blatant pitch for our product)

 

Have a look at Exalate - which provides a ServiceNow connector

 

It provides

  • Flexibility through a scripting facility allowing to implement the most demanding mapping, filtering and transformation requirements

  • Autonomy through its distributed architecture. The configuration is done for the local tracker such that configuration changes don’t affect remote issue trackers

  • Reliability through a transactional synchronization engine allowing to pause and resume any ongoing synchronization requests~

  • Reach  - allow to integrate with Jira (all deployment models) Zendesk, Github, HP ALM/QC and new upcoming integrations

 

More info - book a demo here

 

 

Francis

1 vote

Depends on what you want the "integration" to do?  I'm not aware of any addons that would directly do much, but JIRA's REST API supports plenty of functions, and it's not hard to write addons to put in JIRA that can talk to other systems.

Hi Nic, Thanks for your response:) From integration, I mean flowing of incidents/tickets between the two systems. Like if some ticket is getting created or is present in Service Now then same is to be flown to Jira. Can you please let me know how can I use Jira's REST API? Thanks in advance, Ankita

The integration of Jira with ServiceNow helps the customer service and development teams communicate efficiently, in real time. This, in turn, helps resolve the customer issues faster.

Jira and ServiceNow can be integrated bi-directionally in a way that all ‘tickets’ from ServiceNow automatically synchronize to JIRA and all the entities and details associated with the ‘tickets’ synchronize back to JIRA. There is a datasheet given here that has integration know how for both systems using an integration solution from OpsHub. 

Hey! 

Off late I've been using a tool called Automate.io to connect my Jira with numerous other apps like Trello, Slack, ServiceNow, Salesforce etc.

They have a lot of integrations and ServiceNow is also one among them.

You can check it out here - https://automate.io/integration/jira/servicenow

Best workflows possible:

- Create new records in ServiceNow for every new issue in JIRA

- Record update in ServiceNow, add an issue in JIRA

- and many more..

Although Automate is not open source

Hi, Is there any REST API to integrate JIRA & SN?

Like Jesse Iniguez Jr likes this
0 votes

We have tried several solutions, and of course, homegrown development, which took us a very long time, and maintenance was a challenge.

At the end, our ServiceNow admin used a tool which was relatively low cost compared to the other solution out there, by zigiwave, a nice integration company. 

https://zigiwave.com/jira-servicenow-integration/

compared to the other, they can synchronize also attachments, and all for a fair price. 

highly recommended. 

0 votes

Hey Ankita,

If you are looking to integrate Jira with ServiceNow by using only Rest-based calls and not SOAP, check out the link below:

Connect Jira to ServiceNow

It's simple, it's easy. You can set up the integration in less than 2 minutes. 

Hope this helps :)

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