When I click "Grant access" on the page "JIRA add-on is requesting access to Bitbucket" I get an error:
The add-on failed to be installed: Error calling installed at URL [URL]: 403 Client Error: Forbidden
Even though I am using an administrator account on both instances.
How do I get JIRA to get accepted?
For your information, my issue was eventually resolved due to assistance by Atlassian support.
First of all, the JIRA user used to make the connection, needs to have the site administrator role.
The Bitbucket user needs to be an administrator for the team account.
Be sure to delete the previous attempt BEFORE making another attempt.
In my case, not deleting the old attempt caused subsequent attempts to fail.
I found the delete feature somewhat hard to find. In JIRA:
Hope this helps
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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