Connect JIRA cloud to Bitbucket cloud error 403

When I click "Grant access" on the page "JIRA add-on is requesting access to Bitbucket" I get an error:

The add-on failed to be installed: Error calling installed at URL [URL]: 403 Client Error: Forbidden

Even though I am using an administrator account on both instances.

How do I get JIRA to get accepted?

2 answers

This widget could not be displayed.

For your information, my issue was eventually resolved due to assistance by Atlassian support.

First of all, the JIRA user used to make the connection, needs to have the site administrator role.

The Bitbucket user needs to be an administrator for the team account.


Be sure to delete the previous attempt BEFORE making another attempt.

In my case, not deleting the old attempt caused subsequent attempts to fail.

I found the delete feature somewhat hard to find. In JIRA:

  • click the cog
  • Applications
  • DVCS accounts
  • find the failed attempt and click the three dots next to it
  • Delete

Hope this helps

This solved my problem. Thank you! One could think that there should be a clearer indication of what is wrong.

This widget could not be displayed.

I have this exact same problem, and no idea how to fix it. When looking for answers, I found some indication that it was due to me being over my plan, which is not the case, since I'm on the free trail for JIRA and have fewer than 5 users on Bitbucket.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

172 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you