Configuring agent edit permissions

All of our agents must access to view all the issues but just some of them can edit specific issues.

Can we do that by configuring JSD?

We try these options:
.- Permission schemes: but this affects to all the issues.
.- Issue Security schemes: but this limits the view of the issues to some agents.


1 answer

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Hi @Agustín Ruiz,

Users can either edit all the issues of the project or don't edit anything.

The workaround of this issue is to implement workflow properties. You need to add a property on each status of the workflow. First you need to grant all agents the edit permission, then add this property to each status to deny the edit permission for a group of users:

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