Can somone explain how to configure the issue screen in Jira Service desk? I have created a new screen and a screen scheme for when an issue is, created, edited or viewed, but I'm still stick with the same screen when I open the issue!
I'm using the new view, however I don't have the option to configure the screen through the ellipsis and configure......
Hi @Chris Baker
JSD acts like another layer on top of Jira. Fields you added are added in Jira which is step 1. If you try to create issue from within Jira you should be able to see those fields but not on the portal.
Step 2 would be to add those newly added fields in your request form (which are mapped to request types). Just go to Project settings | Request types and you will be able to add fields there.
Post a screenshot of your Project Settings | Screens with expanded screen scheme as Jack showed above. Let us take a look. Issue Type Screen Schemes are a bit tricky.
So there are mappings at 2 places.
So your project is FSDS and you have only 1 screen scheme mapped to all the issues.
When you click on "Flexys Default Screen" do you see the fields that you added? If yes then
- The field is available in your project but it might be possible that the custom field either is hidden or has a context set which is not allowing you to view it.
- Check Field Configuration as well as Custom Field Context.
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