It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Configuring JIRA for HTTPS - Fustration

I want to configure our JIRA server (Windows Server 2012 R2) for HTTPS following the documentation at and I am not able to success

We have a .p12 key pair file and a set of signed certificate files from a CA.

I performed the following steps:

  1. Installation of the Portecle App
  2. Creation of a new Keystore file "jira.jks"
  3. Under "Tools - Options" changed the CA Certs Keystore to the path of the .p12 key pair file
  4. Import the .p12 key pair file
  5. Import of the root and intermediate certificates
  6. Import of the CA Reply in the key pair file
  7. Save the Keystore file
  8. Run the JIRA Configuration Tool (config.bat) choose Profile "HTTP and HTTPS (redirect...)" and entered HTTPS Port, Keystore Path, Keystore Password and Key Alias - Pressed "Check Certificates in Key Store" and saved the configuration

All of the above steps were without errors.

But when I try to restart the Windows Service "Atlassian JIRA" it failed.

When I configure it back to HTTP via config.bat the service ist starting.

I don't know what is going wrong. In the various log files I can not find specivic errors.



2 answers

Hello Christian,

Check the logs you might find some useful information there.

Hello Mihai,

in the meantime I could solve the problem.

The reason im my case was the graphical JIRA configuration tool for the web server (config.bat).

Every time I configured SSL/HTTPS over this tool, the windows service "Atlassian JIRA" could no longer be started.

When I edited the server.xml file manually and made the corresponding entries for HTTPS, the service started without problems and the JIRA site was accessible via HTTPS.



Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 09, 2019 in Portfolio for Jira

Portfolio for Jira 3.0 is here!

The wait is over... Portfolio for Jira Server and Data Center 3.0 is now officially here! Platform releases offer Atlassian an opportunity to shift our strategy, make bold predictions about t...

1,353 views 14 25
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you