I have Cloud versión and I'm configuring mail handlers but I have a problem because I don't want create user when an user reports an issue, because this is a JIRA License. I have thousand the users but if the user is not report can not show the issues updates. Any solution ?.
Use the Default Reporter option in the mail handlers.
With a Default Reporter the sender of the message does not need an Jira account to create issues.
More information about the Default reporter can be found at
With a default reporter that is indeed not possible to receive updates. To receive notification updates, the initial reporter must have Jira application access and will consume a Jira license. (note: Jira Service Desk supports such a setup https://confluence.atlassian.com/display/AOD/Managing+customers )
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs