Configuring HipChat

Marcelo Torterolo September 14, 2014

I'm trying to set HipChat in Jira, for this I get the authentication token.
What should I write in "Base URL API"?

 

error_hipchat.JPG

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Mallmann
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 14, 2014

Hello Marcelo,

If you are using a hosted Hipchat instance, the URL you need to use on the Base URL API field is the default one: https://api.hipchat.com/

In case you are using a Hipchat behind the firewall, you should use the URL from your server.

I hope it helps!

Best regards,

Eduardo Mallmann
Atlassian Support

Marcelo Torterolo September 14, 2014

Hi Eduardo, I registered in HipChat and address is https://atyg.hipchat.com/ The firewall is disabled (temporarily).

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Tiago Comasseto
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September 14, 2014

Hi Marcelo, the URL seems correct. What appears to be happening is that JIRA can't connect to this URL, you may want to check if this URL is accessible from JIRA server. You may use telnet to test the communication. Also, if you have a proxy that requires authentication to access the internet, you may need to follow the instructions of this doc.

I hope it helps.

Cheers

Marcelo Torterolo September 14, 2014

Hi Thiago, The server has internet access, but it is a proxy does not require authentication.

Tiago Comasseto
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September 14, 2014

I see, but I've seen some cases where the proxy settings needed to be manually defined, otherwise the application couldn't access the internet. The most common configuration is just include the following parameters -Dhttp.proxyHost=proxy.example.org -Dhttp.proxyPort=8080

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