Configuring HipChat

I'm trying to set HipChat in Jira, for this I get the authentication token.
What should I write in "Base URL API"?



2 answers

1 accepted

Accepted Answer
0 votes

Hello Marcelo,

If you are using a hosted Hipchat instance, the URL you need to use on the Base URL API field is the default one:

In case you are using a Hipchat behind the firewall, you should use the URL from your server.

I hope it helps!

Best regards,

Eduardo Mallmann
Atlassian Support

Hi Eduardo, I registered in HipChat and address is The firewall is disabled (temporarily).

Hi Marcelo, the URL seems correct. What appears to be happening is that JIRA can't connect to this URL, you may want to check if this URL is accessible from JIRA server. You may use telnet to test the communication. Also, if you have a proxy that requires authentication to access the internet, you may need to follow the instructions of this doc.

I hope it helps.


Hi Thiago, The server has internet access, but it is a proxy does not require authentication.

I see, but I've seen some cases where the proxy settings needed to be manually defined, otherwise the application couldn't access the internet. The most common configuration is just include the following parameters -Dhttp.proxyPort=8080

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

25,315 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you