Configure Priorities

karlowen August 17, 2015

Hi,

I was wondering if there was a way to configure the time frames set based on the priority of the ticket i.e. the SLA level's.

Thanks

Karl

2 answers

0 votes
michael_ngangom
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August 17, 2015

Hello,

Just check if this link helps.

BR,

mike 

0 votes
Arthur Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 17, 2015

Hi Karl,

If you're using JIRA Service Desk, please check this page. If not, you may be interested on checking this add-on.

-- Arthur Gonçalves

karlowen August 17, 2015

Hi Arthur, Thanks for this, is there a way of configuring an email alert to the technician that they have a ticket that is due to reach it's SLA? I am using JIRA Service Desk. Thanks Karl

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