Configure Priorities


I was wondering if there was a way to configure the time frames set based on the priority of the ticket i.e. the SLA level's.



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Hi Karl,

If you're using JIRA Service Desk, please check this page. If not, you may be interested on checking this add-on.

-- Arthur Gonçalves

Hi Arthur, Thanks for this, is there a way of configuring an email alert to the technician that they have a ticket that is due to reach it's SLA? I am using JIRA Service Desk. Thanks Karl


Just check if this link helps.



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