Config original filed name in


I'm install add-ons Notification Assistant for JIRA 

When i setup email template on add-ons

But not found Time to Resolved (SLA Field) in order


What should i do to config sad

Thank you, 

13-Mar-17 10-40-36 AM.jpg

13-Mar-17 10-44-52 AM.jpg

1 answer

Hey Gable,

If you search with text there is not result?

Br, Niclas

Screen Shot 2017-03-13 at 07.29.53.png

Hi Niclas,

I want to choose filter (Time to resolved by L3)

ิBy time to resolved by L3 is a SLA customfield type,

Thank you,


14-Mar-17 10-38-46 AM.jpg

Hey Gable that is wierd I get the SLA fields in my search. What version of NAFJ and JIRA do you run?

Br, Niclas

Hi Niclas,

i'm use NAFJ version 4.3.8 and JIRA version 6.4 

thank you. 

This will not work in that version.

Do you plan to upgrade to JIRA 7 in the near future?

My tests are done in JIRA 7.2 and Notification Assistan for JIRA (latest version).
If you have any further questions you can contact the developers directly at 

Br, Niclas

Hi Niclas

I will study case impact again before upgrade version to 7 or 7.2
Thank you for support and test result

Best Regards,
Jirapat C.


Your welcome and good luck!

Try to aim for 7.3 since it's a stable version already. smile 

Br, Niclas

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,125 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you