Config original filed name in

Hi,

I'm install add-ons Notification Assistant for JIRA 

When i setup email template on add-ons

But not found Time to Resolved (SLA Field) in order

 

What should i do to config sad

Thank you, 

13-Mar-17 10-40-36 AM.jpg



13-Mar-17 10-44-52 AM.jpg

1 answer

Hey Gable,

If you search with text there is not result?

Br, Niclas

Screen Shot 2017-03-13 at 07.29.53.png

Hi Niclas,

I want to choose filter (Time to resolved by L3)

ิBy time to resolved by L3 is a SLA customfield type,

Thank you,

 

14-Mar-17 10-38-46 AM.jpg

Hey Gable that is wierd I get the SLA fields in my search. What version of NAFJ and JIRA do you run?

Br, Niclas

Hi Niclas,

i'm use NAFJ version 4.3.8 and JIRA version 6.4 

thank you. 

This will not work in that version.

Do you plan to upgrade to JIRA 7 in the near future? 

https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html

My tests are done in JIRA 7.2 and Notification Assistan for JIRA (latest version).
If you have any further questions you can contact the developers directly at https://portal.riada.se/servicedesk/customer/portal/12 

Br, Niclas

Hi Niclas

I will study case impact again before upgrade version to 7 or 7.2
Thank you for support and test result

Best Regards,
Jirapat C.

 

Your welcome and good luck!

Try to aim for 7.3 since it's a stable version already. smile 

Br, Niclas

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