This question is in reference to Atlassian Documentation: Working with issues
We need each role to be able just to make certain transitions,
depending also of which state the issue is in (so, have conditions at transitions)
-> Is that even possible?
If not at this software, version and deployment (JIRA Service Desk Cloud) but at another one,
please tell us which one.
Thank you very much
Yes, that is possible. You can add the condition "User Is In Project Role" on your project's workflow. Just please be aware that since this is a Service Desk project, those users will also have to have agents permissions to transition the issues.
Hope this helps!
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