Conditionally assign issue based on creator?

[Daniel Jacobs]

We currently auto-assign new issues to the QA person as New in the Post Function for Create. I'd like tickets created by one particular user to be assigned to that user instead, and as Opened rather than New. Is there a way to do this with a single workflow?

[Tuncay Senturk · Accepted solution]

Hi,

JIRA Enhancer Plugin (from 4.3.5 version on), has a post function "Assign to a user in role according to a field in the issue".

It automatically assigns issue to a user in a role based on a field in the issue. However, it does not assign within creation of the issue. But in the upcoming version it will.

Regards

Tuncay Senturk

[Daniel Jacobs]

Thank you. Do you have an ETA for the upcoming version?

[Tuncay Senturk]

I have implemented already, and this feature will be live within two weeks

[Daniel Jacobs]

I grabbed the newest version. I think I'm having a case of the dumbs. Can you step me through how I can accomplish this? I am running Jira 6.1.7. If UserA creates the issue, I want it to be assigned to UserA as Opened. If anyone else creates the issue, I want it to be assigned to UserB as New. I will be quite glad to buy the plugin if this works!

Thanks,

Daniel

[Tuncay Senturk]

Hi Daniel,

Please email me with screenshots so that I can reproduce and help you

tuncay.senturk@gmail.com

[Tuncay Senturk]

Hi Daniel,

Here you mean two assignee action. However you can do it with JIRA Enhancer Plugin as below steps.

1. Add "JEP - Assign Issue to a Role" post function. Here all issues will be assigned to Role B (has member of User B).

2. Add "JEP - Assign issue to a role, according to a field of issue" post function. Select reporter - equals = UserA, assign to Role B.

Below you can see the steps in workflow.

Regards

Tuncay Senturk

[Tuncay Senturk]

Any progress on this?

I have tried and seen the success scenario.

If you have any problem please do not hesitate to ask

Tuncay

[Daniel Jacobs]

Thank you. I can see that this should work. But we are having a problem. Any new issues are being assigned to the Project Lead, even if I don't use your plugin and just have a post function to explicitly assign the issue to a specific user. I just opened a ticket with Atlassian to see if they can help resolve this. I'm thinking it has to do with the fact that we upgraded from 5.2.4 to 6.1.7 recently and something went wrong.

[Daniel Jacobs]

I marked this as answered, as I'm sure it should be working and will once we figure out what is wrong with Issue assignment in general.

[Ubisoft]

Hi Daniel,

The script runner plugin would allow you to run a script on issue creation to assign it to that particular user should he be the reporter, you'D just have to write the script. You can also use the "fast track transition an issue" function to transition it afterwards to another status. And it's free :-)