Component/s section is missing while raising JIRA Ticket

Hi Team ,

While creating a JIRA ticket , i can't see the component/s section. I tried to see inside the Configure Field-> All I can view only two section checked like 1.Summary and 2.Description rest all are invisible. How to fix this? please help thanks in advance !!

*Note: But i can see the component/s field if i change the project.

3 answers

1 accepted

Thanks Bhushan & CK for the prompt solutions.

Hi Sriram,

You need to check the following:

1. Field Configuration: Check your project's field configuration and make sure the Components field is not hidden

2. Screen: Check the screen being used for "Create Issue" by your project and add "Components" field if it is missing

Read more about screen schemes here

https://confluence.atlassian.com/display/JIRA/Associating+a+Screen+with+an+Issue+Operation

Read more about field configurations here

https://confluence.atlassian.com/display/JIRA/Specifying+Field+Behaviour

Cheers

Bhushan

First "Show" the field in your project's field configuration.

https://confluence.atlassian.com/display/JIRA/Specifying+Field+Behaviour#SpecifyingFieldBehaviour-Hidingorshowingafield

Then you will be able to add it to the screen.

https://confluence.atlassian.com/display/JIRA/Defining+a+Screen#DefiningaScreen-Configuringascreen'stabsandfields

2. I am unable to add the components in the create Issue screen as well.

Are you unable to see the Components field here?

Thanks hushan for reply,

As already mentioned in 1. Field Configuration - components field is hidden 2. I am unable to add the components in the create Issue screen as well.

thanks

sriram

Those fields are missing either in the screen or hide in field configuration. Please see the screen or field configuration.

Ck Thanks for your promt reply,

Yes those fields are missing in the screen as well as hidden in the Field Configuration winzard.. What should be done ?

Thanks

sriram

Read the answer. You need to add the fields to the screen, and show the fields in the field configuration.

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