Component field & auto-assign

[Kat Max]

Hi,

I have created the component so that a specific person should get auto assigned once this component has been chosen by the requester when opening an issue.

However, the issue stays unassigned. Any idea why?

On top, i have tested this with the another person's account and the person doesn't see the component field (and cannot be added as the custom field).

Please advise,

Tnx

Kat

[Nic Brough -Adaptavist-]

You've set the component lead on your component, and then set the project's assign rule to "component lead" in there too.

Does the user who is the component lead have the "assignable user" permission in the project?  As well as "browse project"?  (It sounds like they don't have either)

[Kat Max]

Hi Nick,

I have checked the permissions in the project and the project lead does have "assignable user" permission. So that's not the problem.

Tnx

Kat

[Kat Max]

Hi again,

I understood what the problem was.

I expected it to be assigned automatically to the automatic assignee, without choosing in the dropdown menu "Automatic".

Now that i selected it, it actually does getting assigned to the chosen person.

Tnx

Kat

[Bre Phelps]

Hi Kat, 

I am having hte same issue. Where is the dropdown that you mentioned??

Thanks,

Bre

[Seeja Jiju]

I am having the same issue. And don't find the dropdown to select "Automatic". 

Thanks,

Seeja

[shaymandel]

The dropdown mentioned is the Assignee dropdown on the ticket. When opening it, you see the list of users, as well as the option Automatic. In my project the default is Automatic, but YMMV.

[Isaac Trumbo]

Is there a way to have this happen without having to manually assign the ticket to Automatic?

[Sanmat Jhanjhari]

The default value for Assignee field is Automatic. So, if Component/s assignment is set then the assignment will be automatic.