Complying with GDPR for Atlassian tools server versions inside US


Can anyone suggest on how to comply with GDPR w.r.t user data maintained in servers inside US but user data which belong to EU ?

My Organization resides in US but major part of users are from EU. So those users wanted to know about the status of GDPR compliance in our case. 

My Org.'s Atlassian tools are non-cloud based. Obviously, user data is being stored locally (physical server / VM). 

Tools we use : Jira, Confluence, BitBucket




1 answer

0 votes

Hi Vinoth,

If you were using the Cloud implementation of Atlassian products your instances would automatically become compliant by May 2018 per Atlassian and GDPR – Our commitment to data privacy.

In the case of any data Atlassian may have:

We strive to build privacy into everything we do. We apply privacy guidelines and practices to protect all personal information including controlling how we use and safeguard the data we collect from our customers, users and through our products and services. You can find out more about our data and security practices by reviewing You can also revew our Privacy Statement, available at You can be assured that Atlassian does not sell your personal data. Additionally, we will not share your personal data with unaffiliated third parties for their own marketing uses without your explicit consent."

Other than that the only requirements would be the data compliance that GDPR requires from your end as you shouldn't have any user data hosted by Atlassian if everything is local.

Hopefully that helps.  If you have any additional questions or I'm misunderstanding your request let me know.



How will this affect server instances of JIRA that are accessed worldwide via a VPN, including a public instances and a private instance?

Hi @Branden McElveen

Can you clarify the situation with data at rest please?  Are Atlassian going to allow customers choose a region for their data to reside or not?  It is a yes/no answer.  

Privacy shield/safe harbour etc. are not the same thing.  As a cloud provider, Atlassian need to offer this or start losing a lot of EU customers as it is simply not worth the headache having to tell our customers that sensitive data may be stored anywhere that Atlassian chooses.  They need to know.

Many thanks,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

880 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you