I have a requirement for multiple SLA's for multiple teams in one project space.
We have a custom field we use for assigning to the various teams. I have 8 teams in this field and I basically need the SLA clock's to start for one team when it is with them and pause all the other clocks.
Then when we change the team assignment to another of the teams, we need it to start that teams clock and pause all of the other clocks.
We're currently on JIRA v6.1.7 and we have Service Desk but I can't seem to find a way to do this with Service desk as it only allows me to pause on the status field. I've tried a lot of the SLA plugins already available as well and couldn't find a way.
Here's an example of what I'm trying to do.
Any ideas greatly appreciated!
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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