I have a requirement for multiple SLA's for multiple teams in one project space.
We have a custom field we use for assigning to the various teams. I have 8 teams in this field and I basically need the SLA clock's to start for one team when it is with them and pause all the other clocks.
Then when we change the team assignment to another of the teams, we need it to start that teams clock and pause all of the other clocks.
We're currently on JIRA v6.1.7 and we have Service Desk but I can't seem to find a way to do this with Service desk as it only allows me to pause on the status field. I've tried a lot of the SLA plugins already available as well and couldn't find a way.
Here's an example of what I'm trying to do.
Any ideas greatly appreciated!
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs