I get an error when I try to start a process or change the date in a Jira case. Several other people in the company get this failure. But others do not have this issue. I am part of the Jira administrator group and others that are having this issue are also. Also, I tried to re-index and it has been running since Friday and is not doing anything. Does anyone have suggestions on what to do?
can you post a screen of the error
can you check the server logfiles
https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html
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