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Common sender for all email notifications to customers from Jira Servicedesk


I'm a beginner as a Jira Admin and taking over an existing configuration... (said so you can guide me gentle).

I want all emails sent to customers from Jira Servicedesk to expose the same sender (both name and email address).

Currently the email address is the same for all emails (, but the senders exposed name is different dependning on what action triggered the email notification.


Action - Exposed sender name on notification email

  • Customer submits request via portal - "ISY Map Servicedesk" 
  • Customer submits request via email - "Servicedesk Agent" (that's a named agent)
  • Agent reopens a closed request - "NN" (=the name of the agent who performed the action)

So... How do I configure Jira Servicedesk to make all external (customer) notifications have the same sender?


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