Hi,
I'm a beginner as a Jira Admin and taking over an existing configuration... (said so you can guide me gentle).
I want all emails sent to customers from Jira Servicedesk to expose the same sender (both name and email address).
Currently the email address is the same for all emails (servicedesk@isymap.isy.se), but the senders exposed name is different dependning on what action triggered the email notification.
Examples:
Action - Exposed sender name on notification email
- Customer submits request via portal - "ISY Map Servicedesk"
- Customer submits request via email - "Servicedesk Agent" (that's a named agent)
- Agent reopens a closed request - "NN" (=the name of the agent who performed the action)
So... How do I configure Jira Servicedesk to make all external (customer) notifications have the same sender?
