Commit messages are not being processed by JIRA

Through our ondemand setup, commits to bitbucket are getting attached to issues in JIRA, but the commit messages are not being processed per:

i.e. if I put #comment my comment in my git commit message, a comment doesn't get added to the issue. Also if I do #resolved that doesn't change the status of the issue.

Do we have something set up wrong?

3 answers

1 accepted

1 vote
Accepted answer

So the problem was that there were two JIRA users with the same email address. You can't have that. I changed one of their email addresses and now it is working!


Please check if the e-mail set on Bitbucket account is the same that are being used by your JIRA account. The e-mail accounts must match.

In addition to this, check if the user that is trying to perform issue actions have the necessary rights for this.

If you still face problems with this after these checks, please raise a support ticket at

Lucas Lima

Well I have 3 email address in my bitbucket account. I just tried setting the primary to the one that is in my JIRA account, but it still didn't work. Also, the email in my git config is also the same as my jira user. My jira user is an admin, so I assume I have all the privs. I already raised a support issue too, so hopefully they can help me out there.

I'm facing same problem. I'm also using Bitbucket & Jira. Commits are attached to issues correctly, however comments nor transitions are parsed.

I have set emails for my git client, primary bitbucket email & admin jira user to be the same.

I'm using Jira onDemand.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,970 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you