Comments

[James Soliz]

I sit possible to default comments to internal tab instead of respond to customer

[Mihai Schwarz]

If you only use it internally then why it bothers you "Respond to customer" button?

Respond to customer button was created specially to add a comment and so the report will be able to see the comment. The internal tab was created to exchange ideas or comment with other colleagues of your team without the reporter to see the comment.