If you only use it internally then why it bothers you "Respond to customer" button?
Respond to customer button was created specially to add a comment and so the report will be able to see the comment. The internal tab was created to exchange ideas or comment with other colleagues of your team without the reporter to see the comment.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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