If you only use it internally then why it bothers you "Respond to customer" button?
Respond to customer button was created specially to add a comment and so the report will be able to see the comment. The internal tab was created to exchange ideas or comment with other colleagues of your team without the reporter to see the comment.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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