If you only use it internally then why it bothers you "Respond to customer" button?
Respond to customer button was created specially to add a comment and so the report will be able to see the comment. The internal tab was created to exchange ideas or comment with other colleagues of your team without the reporter to see the comment.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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