Comments not copied to worklog

We have added the Log Work field to our Resolve screen. We have also inabled the comments to be copied to the Worklog description:

Copying of comments to work description is currently enabled.

The comments are not being copied over to the work description. As a result, we have to look in two places, comments and worklog, to find all the mformation in regard to work done on an issue.

We are running JIRA v5.2

4 answers

1 accepted

User error:

User was not entering the comment on the Resolve screen. They were being added (as a comment) after the ticket was resolved.

0 votes
Renjith Pillai Community Champion Jan 17, 2013

Did you read this note in the documentation?

(info) When 'Copy Comment To Work Description' is enabled, your user's work log entries will be visible only to members of the project role or group selected in the padlock icon dropdown on their issue operation screen. If 'Copy Comment To Work Description' is disabled, your user's work log entries will be visible to anyone by default.

Check if this is related https://confluence.atlassian.com/display/JIRA/Configuring+Time+Tracking

Hi Renjith,

Thanks for the imput, but this is not the issue. The comment is not be copied at all - regardless of the padlock icon.

Please check this plugin. May be it is what you need. It will auto copy Work Description to Comment field.

https://marketplace.atlassian.com/plugins/ru.tehnobear.copy_work_description_to_comment

We have added this capability to WorklogPRO's log work dialog.

 

copy-work-description-to-issue-comment.png

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,770 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot