Comments not copied to worklog

We have added the Log Work field to our Resolve screen. We have also inabled the comments to be copied to the Worklog description:

Copying of comments to work description is currently enabled.

The comments are not being copied over to the work description. As a result, we have to look in two places, comments and worklog, to find all the mformation in regard to work done on an issue.

We are running JIRA v5.2

4 answers

1 accepted

0 votes
Accepted answer

User error:

User was not entering the comment on the Resolve screen. They were being added (as a comment) after the ticket was resolved.

Did you read this note in the documentation?

(info) When 'Copy Comment To Work Description' is enabled, your user's work log entries will be visible only to members of the project role or group selected in the padlock icon dropdown on their issue operation screen. If 'Copy Comment To Work Description' is disabled, your user's work log entries will be visible to anyone by default.

Check if this is related

Hi Renjith,

Thanks for the imput, but this is not the issue. The comment is not be copied at all - regardless of the padlock icon.

Please check this plugin. May be it is what you need. It will auto copy Work Description to Comment field.

We have added this capability to WorklogPRO's log work dialog.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

84 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you