Comments not copied to worklog

JT
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 16, 2013

We have added the Log Work field to our Resolve screen. We have also inabled the comments to be copied to the Worklog description:

Copying of comments to work description is currently enabled.

The comments are not being copied over to the work description. As a result, we have to look in two places, comments and worklog, to find all the mformation in regard to work done on an issue.

We are running JIRA v5.2

4 answers

1 accepted

0 votes
Answer accepted
JT
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 17, 2013

User error:

User was not entering the comment on the Resolve screen. They were being added (as a comment) after the ticket was resolved.

0 votes
Deniz Oğuz
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 30, 2017

We have added this capability to WorklogPRO's log work dialog.

 

copy-work-description-to-issue-comment.png

0 votes
Tehno Bear August 27, 2015

Please check this plugin. May be it is what you need. It will auto copy Work Description to Comment field.

https://marketplace.atlassian.com/plugins/ru.tehnobear.copy_work_description_to_comment

0 votes
Renjith Pillai
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 17, 2013

Did you read this note in the documentation?

(info) When 'Copy Comment To Work Description' is enabled, your user's work log entries will be visible only to members of the project role or group selected in the padlock icon dropdown on their issue operation screen. If 'Copy Comment To Work Description' is disabled, your user's work log entries will be visible to anyone by default.

Check if this is related https://confluence.atlassian.com/display/JIRA/Configuring+Time+Tracking

JT
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 17, 2013

Hi Renjith,

Thanks for the imput, but this is not the issue. The comment is not be copied at all - regardless of the padlock icon.

Suggest an answer

Log in or Sign up to answer