Small question. I want to use JSD only for the initial registration of a ticket. After the first response, the ticket is assigned to a colleague and linked to a ticket in JIRA.
I want to create a situation where the developer replies to a JIRA ticket, and the customer then sees this response and can give a response also in this Jira ticket. To prevent internal switching between JSD -> JIRA -> JSD.
Because our developers are in JSD, but also in JIRA for development (we do not have a stand-alone support desk) I want to make it as easy as possible with as little tools as possible.
Or, is there another situation to reach this goal? Or, is the process and handover so easy that JSD and JIRA can perfectly function together.
It is technically possible to do using automation for Jira, but with a free plan, you would only be able to synchronize 500 comments per month. Typically there shouldn't be a ton of back and forth on the ticket by the time it is converted into a story for developers to work on.
One option might be to create some custom dashboards that pull tickets from both projects so that the devs can see all their work at once.
@Amol Dongare, the issue with Automation for Jira in a free plan is that he'll only have 500 executions per month. Because he has to synchronize between projects, and every time a comment is written, he'll most likely run out of executions since the rule will run every time someone comments.
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