Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Comments in JIRA instead of JSD


Small question. I want to use JSD only for the initial registration of a ticket. After the first response, the ticket is assigned to a colleague and linked to a ticket in JIRA. 

I want to create a situation where the developer replies to a JIRA ticket, and the customer then sees this response and can give a response also in this Jira ticket. To prevent internal switching between JSD -> JIRA -> JSD. 

Because our developers are in JSD, but also in JIRA for development (we do not have a stand-alone support desk) I want to make it as easy as possible with as little tools as possible. 

Or, is there another situation to reach this goal? Or, is the process and handover so easy that JSD and JIRA can perfectly function together. 

1 answer

0 votes

@Daan Gönning

It is technically possible to do using automation for Jira, but with a free plan, you would only be able to synchronize 500 comments per month. Typically there shouldn't be a ton of back and forth on the ticket by the time it is converted into a story for developers to work on.

One option might be to create some custom dashboards that pull tickets from both projects so that the devs can see all their work at once.



Hi Daan Gönning,

Yes, Go with automation for Jira

@Amol Dongare, the issue with Automation for Jira in a free plan is that he'll only have 500 executions per month. Because he has to synchronize between projects, and every time a comment is written, he'll most likely run out of executions since the rule will run every time someone comments.

Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you