JIRA OnDemand has a default mail handler called 'Comments from Email' using the 'Studio Email Handler' (whatever that is). I've replied to an email I recieved when a comment was added via the website, but the comment I made in the email response never showed up in JIRA.
Does a seperate mail handler need to be setup? Seems this should work by default from the start...
You will need to edit the "Comments from Email" mail handler. There is a drop menu with option but by default it does automatically append comments. I attached a screenshot for reference.
If interested, for reference, I have included a how-to link that describes the overall process:
An excerpt regarding common issues:
Aside from that, I also included an FAQ specific to not receiving email notifications:
I hope this information was helpful and allows you to proceed.
Jason | Atlassian
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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