Do you mean you cannot add comments via email anymore?
Maybe your mail handler is not configured correctly or the user sending the email doesn't have permission to comment on the issue.
Please take a look at the following and verify if everything is as it should be on your environment
If the configuration does not seem to be incorrect, please create a ticket on support.atlassian.com so our support engineers can help.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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