Co-Admin unable to add users - new to Jira, added new user and made him admin

[Gene Budd]

I added him to the following:

administrators
jira-administrators
jira-core-users

[Rodney Nissen]

Hey Gene,

What is probably going on is you added him as a JIRA Administrator and not a JIRA System Administrator.  To find out exactly what groups he needs to be in, Go to Administration -> System -> Global Permissions, and look what groups are needed for System Administrator level.  For our instance this is jira-administrators for both, but I believe the default is to separate them out now.

Hope that helps!

[Gene Budd]

Makes sense Rodney - I'll have a look.

Thanks for your help.

Gene

[Gene Budd]

I'm working with Bryan Ashley - bashley@streamnetworksinc.com - he purchased Jira for the company and shows as the admin.

He only sees Jira Admin - not Jira Systems Admin:

[Rodney Nissen]

Alright Gene - based on what I'm seeing here you need to add him to the system-administrators group

[Gene Budd]

We will give it a try - Thanks!!

[Gene Budd]

He says that - That option is grayed out:

[Gene Budd]

Any Ideas?