Cloudbased Service desk: Solution for linked fields (similar to cascading select)?

Hi

We are configuring a Cloud hosted JIRA service desk and I have been searching for a workaround to solve the following:

We would like to link a couple of fields together similar to cascading select i.e. If we choose User then only {Register New, Change or Remove} should be viable options to choose in the next field even though there are options like Finance, Order etc in the same full list. 

From what I can understand this is only possible in hosted solutions and through nifty add-on's..

Best Regards,

Anders

 

4 answers

0 vote
Ignacio Pulgar Community Champion Apr 12, 2016

What's the requirement which prevents you from using a cascading select instead?

0 vote

I'm afraid I can only confirm your initial feelings - there's no way to do this on Cloud

From all I have searched it is not possible on a Cloud Service desk - if you know otherwise please let me know where to read. Cascading select requires if I understand it correct, some JQL code and I do not understand where or how I would do this on a cloud solution?

//A

0 vote
Ignacio Pulgar Community Champion Apr 12, 2016

You do not need JQL code to set your cascading custom field.

Just try this:

  1. go to https://YOURS.atlassian.net/secure/admin/ViewCustomFields.jspa where YOURS is your Cloud subdomain name.
  2. click on 'Add custom field' from the top-right corner.
  3. select 'Select List (Cascading)', click Next, give it a name, and click on Create.
  4. Add the options of the first level.
  5. Select one of the options just set as the parent of the following level of options.
    Do the same for the remaining options set on step 4.
Ignacio Pulgar Community Champion Apr 12, 2016

Another approach that might suit your needs would be creating different Groups of Request types.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

246 views 4 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you