Cloudbased Service desk: Solution for linked fields (similar to cascading select)?

Hi

We are configuring a Cloud hosted JIRA service desk and I have been searching for a workaround to solve the following:

We would like to link a couple of fields together similar to cascading select i.e. If we choose User then only {Register New, Change or Remove} should be viable options to choose in the next field even though there are options like Finance, Order etc in the same full list. 

From what I can understand this is only possible in hosted solutions and through nifty add-on's..

Best Regards,

Anders

 

4 answers

0 vote
Ignacio Pulgar Community Champion Apr 12, 2016

What's the requirement which prevents you from using a cascading select instead?

0 vote

I'm afraid I can only confirm your initial feelings - there's no way to do this on Cloud

From all I have searched it is not possible on a Cloud Service desk - if you know otherwise please let me know where to read. Cascading select requires if I understand it correct, some JQL code and I do not understand where or how I would do this on a cloud solution?

//A

0 vote
Ignacio Pulgar Community Champion Apr 12, 2016

You do not need JQL code to set your cascading custom field.

Just try this:

  1. go to https://YOURS.atlassian.net/secure/admin/ViewCustomFields.jspa where YOURS is your Cloud subdomain name.
  2. click on 'Add custom field' from the top-right corner.
  3. select 'Select List (Cascading)', click Next, give it a name, and click on Create.
  4. Add the options of the first level.
  5. Select one of the options just set as the parent of the following level of options.
    Do the same for the remaining options set on step 4.
Ignacio Pulgar Community Champion Apr 12, 2016

Another approach that might suit your needs would be creating different Groups of Request types.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot