Cloud User Management not loading

Douglas Lee December 6, 2017

When I try to go to User Management, I'm just getting a page loaded that displays a bunch of html/js, and a little popup in the lower left says to try again later.  Any one else seeing this?

1 answer

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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 7, 2017

Hi Douglas,

I am not currently seeing this on my instance.

Has this worked for you previously? Are you perhaps in a location with a firewall that might be blocking external requests to AWS? You can try checking your Developer Tools in your browser, clicking the Network tab, and seeing in red any parts of our site that might be blocked by your network.

Verify that none of the IP addresses and domains that we use in Cloud are being blocked by your network.

I hope this helps!

Regards,

Shannon

Douglas Lee December 7, 2017

It seems to have resolved itself.  I'm able to access User Management now.

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 8, 2017

Hi Douglas,

Thank you for letting us know! Take care!

Kind regards,

Shannon

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