Whoever makes a change or closes a ticket in our service desk project the information in the notification email will show that one specific user did the changed regardless of who actually did it.
For example my user is called Frans and I close a ticket
The customer will recieve a notification via email from "firstname.lastname@example.org" but it will say another user called Susanna updated the ticket and changed its status
Susanna was the user who setup the service desk but I, Frans, am now the owner of the project.
I'll attach an image with an example of the notification mail.
As @[deleted] says, in project settings (bottom left when your in the prproje) go to automation, then you will see the default user in the top left.
Then edit each individ rule (choose edit then the top right menu). And select 'run as' and change that)
Thanks , hope that helps
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