Closed linked issues from another assignee

Hi all!

I have 2 linked issue: task-1 -> dev-1. task-1 from user and has assignee - Ivanov, dev-1 has assignee - Petrov(developer). When Petrov closes issue, notify of the user comes from Petrov. But I want that notify comes from Ivanov. Any idea ?:)

4 answers

1 accepted

This widget could not be displayed.

Yeah, sorry for missing info)

Ok, thanks for your attention, I think about script :)

This widget could not be displayed.

hi.

i don't think jira will send notifications on issue actions on behalf of other users than the ones performing the actions

This widget could not be displayed.

I hope I can correct template of notifications. I thought maybe someone has the experience.

you won't be able to modify the notification scheme so that jira will send a notification "From: Ivanov" on an event that "Petrov" triggered.

This widget could not be displayed.

My tasks is in different projects. I think possible correct template of notification. And then I can on an issue actions add my event with my template. :)

ok different Projects (info was missing) allow you to setup different notification schemes. this is correct.

but what will remain the same is the fact that the notifications will be fired by transition postfunctions per workflow step.

the user that makes changes to the issue will be the one that appears in "From:"

so if UserA will update an issue there is no way (as far as i know) that a notification will be send about the change where "From:" is a different user.

you may need to script something here to change this.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

71 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you