[Closed] ldap error in atlassian-jira.log file

For each event Jira is putting below errors in log file however everyone is able to login to jira and perform the required operations.

2014-06-20 08:41:48,442 /secure/QuickEditIssue.jspa [commons.ivm.routines.LDAPUserRoutine] LDAPUserRecord: NO LDAP QUERY ?

2014-06-20 08:41:48,633 /secure/QuickEditIssue.jspa [commons.ivm.routines.LDAPUserRoutine] Cannot access LDAP. Please review the configuration.

Any idea what is went wrong?

3 answers

1 accepted

0 votes
Accepted answer

LDAP was wrongly configured for katl-commons addon

It seems like a temporary issue when trying to access the LDAP Server. Please check the resolution on this KB and keep monitoring if the message shows again: https://confluence.atlassian.com/display/JIRAKB/Resolving+LDAP+Connection+Problems

It is poping up from last 3 days.

Someone was using wrong credentials to logon to LDAP/AD - is this a reason. We got that fixed yesterday however still error are poping up.

will it cause to increase permgen?

0 votes
Pedro Souza Atlassian Team Jun 19, 2014

Have you restarted your instance after fixing the problem?

I believe it will stop flooding the log after the restart.


I have not changed anything in my instance. The same LDAP credentials which were used for some other purpose.

Still do I need to restart it?

will it cause to increase permgen?

I have restarted the server still logs are flooding.

Any idea why?

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