Closed items not showing as 'resolved'

I'm using JIRA onDemand, and when an issue is set to closed it still appears in all lists.

Is there any way to mark an issue as 'Resolved' as soon as the workflow status is changed to 'closed'?

thanks,

Greg

4 answers

You could use a workflow post function to set the resolution on the close transistion in your workflow, but that would have an impact on all issues and your resolution would always be the same.

That's ok if all resolutions are the same, how do i do that please?

Is it possible to do in the OnDemand version of JIRA?

Use post function "Update issue Field", select Resolution as Issue Field and whatever Resolution (e.g Fixed) as Field value and add it to the transition

I order to show as Resolved it must have a resolution different from Empty (or in other words unresolved)

another way is add the Resolution field on closed screen and make it mandatory by using field requuire validator, which is on JSU plugin and it is free and pre-installed on your OnDemand instance.

https://jsutil.atlassian.net/wiki/display/JSUTIL/JIRA+Suite+Utilities+Workflow+Validators

IS there anyway to do this if i'm using the workflows through Greenhopper?

I don't know this GreenHopper workflow, but if there is a transition to Closed you could use a postfunction (Peters answer) or a validator (Rambanams answer) .

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

688 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you