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Close a service request with a KB referenced? Edited

Is there a way for a service request customer or agent to mark an issue resolved with a KB selected/linked to the resolution?

 

 

1 answer

1 vote

Hello John,

I think the best option to achieve your need would be to add a Custom field in the last transition to resolve the issue and add the KB as you need.

You can use automation or even make that field required if you want.

Have you already tried this option?

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