I think the best option to achieve your need would be to add a Custom field in the last transition to resolve the issue and add the KB as you need.
You can use automation or even make that field required if you want.
Have you already tried this option?
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
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