I think the best option to achieve your need would be to add a Custom field in the last transition to resolve the issue and add the KB as you need.
You can use automation or even make that field required if you want.
Have you already tried this option?
Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...
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