Cloning Tickets

Jesilyn Barnes March 15, 2017

Is it possible to add a new custom field for ‘Clone’ and check if it can be defaulted to Y while cloning?

1 answer

0 votes
Gaston Valente
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 15, 2017

Jesilyn,

There's no Issue Cloned event, you need to capture Issue Created with a listener and then check for certain parameters ( link type or summary i think )

Hope it helps

Jesilyn Barnes April 26, 2017

Thanks Gaston. I will try that

Suggest an answer

Log in or Sign up to answer