Clone an issue doesn't work...

Hello all,

For a few days, the cloning of issues does not work anyway. I verified my permission scheme, and concerned users, can both create/modify issues, and modify reporters... but it still does not work.

The only change I made is the use of jira.permission.edit.user permission on each JIRA status in my workflow. In my permission scheme, I allowed users to modify users in general, but in my Workflow, using jira.permission.edit.users, I restricted this right for all status since the 2nd status... is that a problem ? do I have to allow cloning issue using any properties on each status ? anything else ?

Any help greatly appreciated,

Thanks a lot,

Christophe

7 answers

1 accepted

You might also look at the issue type that you are cloning. I ran into an issue when I was trying to clone an issue, but I had changed my field that are required since I initially created the issue. For example, when I first created the issue, i didn't require a custom field called Client. It happened that my issue didn't have this field populated. So, when I tried to clone it, not all required fields were input and you don't get an error - the clone box just dismisses, with some believing that it was cloned, but it really wasn't - you are just returned to the original issue.

Anyway, you might look at that.

Hi..someone made a field required and the clone box disappears as you have explained above...I was wornder whether what's the solution to this. We need to keep this field as required. Will re-indexing help? Is there any other alternative. Since our installation is large so we lock and rebuild indexes occasionally.Any help would be appreciated...thanks a lot!!

Hello @Karie Kelly can you please provide any help. Thanks :)

You can't disable "cloning" from workflow properties. Please check for create permission.

if you have "Create Issues" permission on project permission scheme then you should able to clone the issue

can confirm following thing

are able to clone any issue other that current project? or are you able to clone any issues on any project?

are you able to see the clone operation under "More Actions" in issue view screen?

if you are able see, are you getting error m any messages while cloning?

First of all, thanks for your answer.

User have "Create issues" and "Modify issues" in Permission Scheme.

I only have 1 project of the moment.

Yes, I am able to seed "Clone" in "More Actions" menu...

No error message error appears and no message during the operation of cloning.

A dialogbox display on the screen asking for the summary I would like to associate with the clone issue...

But the result is : the clone of my issue is the issue itself, and summary has no changed, even I specified "CLONE of my initial issue..."

we had same problem, so i have submitted the support request and had call with support person but unable to find the root cause.

atlassian investigation root cause for this.

i suggest to raise support request @ https://support.atlassian.com

Ok thanks to all. I found a solution.

The problem was in the validators of my create transition. I had a script specified in this one, that blocked the cloning issue operation. So I move this script in the following transition (the second one in my workflow) and that's work very fine right now ! :-)

Both create and modify permissions are allowed to concerned users.... unfortunetly :-( So I am still looking for a solution to solve this great problem

Now, I suceed to clone an issue... but the clone is the issue itself. So it still does not work :-(

In order to allow the clone operation to certain users, what I have to do in global permissions ? in permission scheme ?

I've tried with an another issue located on another project, and it works. It creates a new issue, with a different ID and a summary beginning by CLONE like I specified.

So it seems that my problem of cloning is in relation with the project I am trying to clone an issue on...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,296 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot