Client's usernames in search/comments.

Hi there,


We use JIRA v6.4.4 with JIRA Service Desk v2.5.9 and I have couple of issues/questions about usability:

First: Client name in service desk does not appear after typing "[~" in comments (only our staff members appear), so I need to write full username. Probably I have to use different macros?

Second: where I can search usernames based on emails for example?

Third: Is it possible to use client's user details ("Company" for example) in search filter? I mean use something like "reporter.Company = Seamless " instead of list of reporters (like "reporter in (user1, ... userN)")




1 answer

First: Unfortunately this is not currently implemented in Service Desk. There is a current Issue opened for this that you can vote up, and it is possible Atlassian will implement this in the future. The issue is here:


Second: If you click the Gear in the top right of JIRA and then go to User Management, you will see a field at the top that lets you search by e-mail, username, or full name. This will pull up any user that has a matching e-mail address.


Third: If you have the client's in different Groups (within JIRA you can see these under User Management -> Groups) then you can use the following JQL to search for issues by them: 

reporter in (membersOf(GROUP-NAME-HERE))

Hi @James Deleon,


Thanks for answers.

About second: As I understand I have to get User management permission. So if I am not an admin, then I unable find any customer...
Am I right?




Hi @Andrey Nekrash,


That is correct. There is no permission just for viewing all of the users, so you will need 'JIRA Administrators' permission.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot