We use JIRA v6.4.4 with JIRA Service Desk v2.5.9 and I have couple of issues/questions about usability:
First: Client name in service desk does not appear after typing "[~" in comments (only our staff members appear), so I need to write full username. Probably I have to use different macros?
Second: where I can search usernames based on emails for example?
Third: Is it possible to use client's user details ("Company" for example) in search filter? I mean use something like "reporter.Company = Seamless " instead of list of reporters (like "reporter in (user1, ... userN)")
First: Unfortunately this is not currently implemented in Service Desk. There is a current Issue opened for this that you can vote up, and it is possible Atlassian will implement this in the future. The issue is here: https://jira.atlassian.com/projects/JSD/issues/JSD-1476
Second: If you click the Gear in the top right of JIRA and then go to User Management, you will see a field at the top that lets you search by e-mail, username, or full name. This will pull up any user that has a matching e-mail address.
Third: If you have the client's in different Groups (within JIRA you can see these under User Management -> Groups) then you can use the following JQL to search for issues by them:
reporter in (membersOf(GROUP-NAME-HERE))
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs