Clean up Jira users

Hi, I have a lot (~200) users in JIRA that worked on my project at some stage. Right now, only 32 are left and I would like to remove all the others. They still have old tickets assigned or are mentioned in comments. Removing all that manually is no option as it just takes too long. Is there a way to get rid of all those old users?

2 answers

1 accepted

This widget could not be displayed.

Hey Laurence,

Is not possible to remove users in JIRA Cloud if they left comments in a issue or if they have any issues assgned to then.

What you can do is to raise a case to Cloud support team and ask then to move all the coments of those users to a existing user.

After that, if those user do not have any issues assgned to then you can manually remove those trough the UI. Since you are in JIRA Cloud I'm afraid the above is your only option.

Hope it helps.

Thanks and Regards,
David|Confluence Support Engineer
This widget could not be displayed.

Hey there,

I would recommend you not to delete them all and just make them inactive users to track who was working in which task - except active issues there should be an active assignee.

For that you could write a script with the context:
erase every group from users which are not logged in for X days (propably 90days or something).

Hope this can help you.

Greets
Simon

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

157 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you