I have a question, our project used by multiple regions/state in a country, one region data/issues should not be visiable to other region Users. How can JiRA Service Desk handles this problem.?. If not possiable what is the alternative option,?
and one more Please provide information can we create sub projects under one global project. if not what is the alternative option,?
I think I have faced a similar question. Let me paraphrase using JIRA terms so I'm sure.
For customers, each region has a different set of request types they are able to submit.
For agents, it would be ideal to have all agents only looking at one project because of queues, SLAs, etc. all being in one place.
In this situation however, I think that the only effective way would be to have multiple projects. Using roles, you can decide which users have access to which portal (use groups). This is inconvient for the agents, but it's the only way I know to separate different sets of request types to different users.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs