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Child tkt is assigned to one resource and parent tkt is assigned to other resource.

"Child ticket is assigned to one resource and parent ticket is assigned to other resource". Can we pull this information in Jira..

 

Business Case: I have a team and if a Child ticket is Resolved then the Parent ticket also needs to be marked manually as Resolved by the resource. As it is difficult for the lead to check the parent ticket status one by one , If we can have a query to show the list of parent tickets whose child ticket is marked as Resolved and Parent ticket wiith Open status

1 answer

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Jack Community Leader Jan 02, 2020

You would need Scriptrunner or similar addon to create a query for this. What you can do is auto close parents when all sub-tasks are done.

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