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Child Issues do not appear on Parent Link Edited

I have configured Portfolio for Jira with the hierarchy:

1. Initiative

2. Feature 

3. Epic

4. Issues

I attached "Parent Link" field to my Epic issue types and linked the feature parent to multiple Epics but when navigating to that Feature parent I see zero child issues attached despite linking it that way in the hierarchy.  Why wouldn't my epics appear as children to the Feature when Linked as parent??

2 answers

In the docs it looks like if you have the following it won't work. Putting link below...

If the epic link is set, you can't set a parent link.

I know we have had some struggles with the Portfolio fields in our instance. More in using the advanced JQL for linked issues that comes with ScriptRunner.

May be unrelated, but I'm experiencing similar issue: Some users can't see the child issues from the parent issue detail, but they can see the parent link when you open the child issue details.

I suspect the issue may be connected to permissions. For instance if your board displays issues from multiple projects and some users don't have access to both. I have to investigate a bit, seems like there isn't any info on the internet yet.

Env: Jira Server v8.5.5

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