Checklist for Jura Statuses not sticking

We are having a problem that if we set a status for a checklist item like Not Applicable the status will only stay for a few moments and then the item would go back to its default.  We're currently on v3.1.1

1 answer

Hi Jeremy,

Can you please provide more information? This has never been reported before so I would need more information. Is this problem reproducible? If so, what is the sequence of steps to reproduce it? I small video could help too. Can you check in the JIRA logs to see if any Checklist errors are logged?

Thanks

Hello sorry for the delay getting back to you.   yes this problem is reproducible,  to recreate the problem i go to a item in the check list. expand the window to see the status menu, select any status.  the status then shows up on the item. then the window resizes back to only showing the checklist items, but the status i selected is gone.  I am unable to get video at this time because of our IT dept. but working on fixing that 

Sorry it seems to only be acting like this in Service desk, the other project types i have tried work correctly 

It is not the first time a problem is reported within Service Desk. Service Desk activates save-on-blur by default which is incompatible for Checklist.

See this issue reported to Atlassian last fall. You may want to vote for it and even write a comment to Atlassian about this smile

There also seem to have a work-around by going to the edit dialog instead but it is a little bit annoying.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,510 views 15 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you