Checklist before set a ticket to resolve

In our development process, before we put a ticket to resolve/close, we have to go through a checklist of todos (precondition for resolve/close, important for QA). Right now we handle this checklist as an external file.

Is it possible to have something like this integrated in JIRA ? ..something like a form that has to be filled out, as custom fields in a ticket, to define a workflow scheme for this ... other suggestions???

...is there already a plugin for this ?

2 answers

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You may want to take a look at the Checklist Add-on.

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You can define custom fields for that. For example:

  • Define a custom checkbox field for each checklist items and add on option like 'done' to it
  • In the transition to your resolved status you create a screen containing all the new custom fields
  • In the Validation action of the transition you mark all the fields as required

We use something like that to ensure crossbrowser checks of our webproducts before an issue is resolved. To make that traceable I would add another user field 'checked by' to store the user doing the transaction.

Hope this helps

Thomas

thanks, sounds good!

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