Check for attachements with Automation

[IT-Studentenwerk Goettingen]

Hello,

i want to offer the possibility to submit files by the issue collector and generate a confirmation/warning mail.

My Way: in Automation:

• WHEN: Process Created
• Then Link Issue
• IF: issue attachements are not existing 
  • THEN: send warning - Email
• IF: issue attachements are exisiting
  • THEN: send confirmation mail

Althought the issue created with the issue-collector has a file attached (the file is available in jira) and the linking of the issues works, i only get my warning mails.

I tried it already without linking two issues, and by switching the order, but the recognition of files seems not to work properly.

does someone have an idea how to solve this?

[Bill Sheboy · Accepted solution]

HI @IT-Studentenwerk Goettingen 

The way your rule is currently built, it will only process until the first condition fails. 

Instead please try using the if/else condition to handle both cases after issue create.  Note the nesting of logic as this will confirm if you have the rule defined correctly.

• trigger: issue created
• action: Re-fetch issue (It is a good idea to add this after the Issue Created trigger because it can occur faster than the data being available to the rule.
• if/else condition
  • condition: if the issue type is what expected
  • action link the issue
• now with a another if/else condition...
  • condition: if issue attachments are not present
  • action: send the warning email
• else
  • condition: if issue attachments are present
  • action: send the confirmation email

Kind regards,
Bill

[IT-Studentenwerk Goettingen]

It works perfectly now. Thank you very much.