Chart Board does not load up (Greenhopper)

Hi All

I am on greenhopper 5.2 and JIRA 4.2.

I have always had problems with Planning board and Chart board loading up. Both boards usually took around a minute to load.

However, since yesterday I am finding that the planning board and chart board does not load at all ( browser keeps trying to load even for 20 minutes). Note: Task board opens fine.

I have checked the logs and there is nothing in there.

I am trying to open the board of a project which has around 3K issues in it and only three active versions.

JIRA on this instance has 1 GB memory.

Can anyone suggest what can be done to resolve this issue?

Rahul

2 answers

1 accepted

1 vote
Daryl Chuah Atlassian Team Apr 27, 2013

Hi Rahul

Can you just try the following steps which clear up all the cache and rebuild all the indexing and bundled plugin files to see whether the problem is still reproducible or not:

  1. Shutdown JIRA instance
  2. Delete the contents of<tt>JIRA Installation Directory\work</tt>directory
  3. Delete contents of the<tt>JIRA Home Directory\caches\indexes\changes</tt>directory
  4. Delete contents of the<tt>JIRA Home Directory\caches\indexes\comments</tt>directory
  5. Delete contents of the<tt>JIRA Home Directory\caches\indexes\entities</tt>directory
  6. Delete contents of the<tt>JIRA Home Directory\caches\indexes\issues</tt>directory
  7. Remove the content of the following directory:
    • <JIRA Home Directory>/plugins/.bundled-plugins
    • <JIRA Home Directory>/plugins/.osgi-plugins
  8. Restart JIRA instance.
  9. Perform re-indexing.

Hope it helps!

Cheers :)

After upgrading to jira5 and allocating more memory to the jira instacne, we have seen significant progress in the loading times for greenhopper boards.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

102 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you