Character limitations for templates description field redefinable?

Hi,
I created an issue and would like use it as a template, so I choose the 'More Actions > Use as template' function.
It seems that there is a character limitation for the descriptiomn field as I get the message:

'The value of field 'Description' is greater than 750 characters in length and will be truncated'

Pls tell me how I could change this character limitation as I need the field to have at least 1400 characters.

Thx

6 answers

1 accepted

still at bitbucket

0 vote
Ahmad Danial Atlassian Team May 16, 2013

Hey there, Simon.

I think there is no standard function in JIRA that allows you to do so (Use as Template function). Can I just double check with you whether you are making use of any third-party plugins that extends the standard functionality of the default issue?

Keep me posted on this.

Warm regards,

Danial

yes, we use third-party plugins. BUT currently none effective.

Hi, since we do not effectively use 3rd party plugins here do you have a solution for my problem?

Ahmad Danial Atlassian Team May 21, 2013

Hey there again, Simon.

Hmm. That is interesting since you mentioned that you are use third-party plugins. Can you just try to enable the Safe Mode in your instance to see if you are still able to get the Use as Template function?

Else, you can try to raise a support ticket in https://support.atlassian.com/ to see if the support engineers are able to lend a helping hand on this.

Warm regards,

Danial

Hi Simon,

It looks like you are using the "Personal Issue Templates" plugin.

https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugins.personal-issue-templates

You can check by going to "Administration" and selecting "Manage Add-ons" under the Plugins drop down.

There is no documentation available and it is not officially supported. As Ahmad mentioned, you can try creating a support ticket but I am not sure if that will be of any help either.

Hi,
as it seems to be a 3rd party plugin problem I raised this issue with the support at bitbucket.

Thx for the help anyways,

Simon

Hi,
as it seems to be a 3rd party plugin problem I raised this issue with the support at bitbucket.

Thx for the help anyways,

Simon

Ahmad Danial Atlassian Team May 27, 2013

Hey there, Simon.

Good to know that you have raised the issue with BitBucket support. Hopefully they will be able to help you out with it. Good luck!

Warm regards,

Danial

Hi,
again I try to answer my own question:

as it seems to be a 3rd party plugin problem I raised this issue with the support at bitbucket.

Thx for the help anyways,

Simon

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