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Changing the ticket status when a comment is added

Changing the ticket status when a comment is added

Is it possibel to automatically transition a ticket to a new state when a comment is made on a case? We have a 'Waiting Feedback' status and when a comment (usually made via email) is added I want the workflow to move the ticket back to 'In Progress'. I know this can cause a lot of back and forth, but I don't want the user providing the feedback to have to log into Jira to change the status of the ticket. Thank you!!

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This is exactly what the "auto transition listener" was written for - see https://ecosystem.atlassian.net/wiki/display/JTOOL/Auto+Transition+Listener

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This totally did the trick Nic - thank you!!!

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"auto transition listener"

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Changing the ticket status when a comment is added

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Claire Maynard

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